Frequently Asked Questions

We're open Monday-Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays. We also offer extended hours by appointment for pickup and delivery services. Contact us to arrange a convenient time for your garment care needs.

Standard turnaround time is 24-48 hours for most items. Same-day service is available for urgent needs with an additional fee. Complex items like wedding dresses, leather goods, or heavily soiled garments may require 2-3 days for optimal results.

Yes! We provide free pickup and delivery within 5 miles of our Jefferson City location. Extended areas are available for a small delivery fee of $5-15. We offer scheduled weekly or bi-weekly pickup services for regular customers. Contact us to check if we serve your area or to set up regular service.

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). Payment is due upon pickup or delivery of your cleaned items. We also offer account billing for regular commercial and residential customers who qualify.

While we handle your garments with extreme care, accidents can occasionally happen. We work with customers to resolve any damage issues fairly. In the rare event of damage, we will discuss repair or replacement options, and our maximum liability is limited to the value of the cleaning service provided. Please report any concerns within 48 hours of pickup.

Absolutely! We stand behind our work with a satisfaction guarantee. If you're not completely satisfied with our cleaning service, please contact us within 48 hours of pickup. We'll work to resolve the issue, which may include re-cleaning the item at no charge or providing a full refund, depending on the situation.

We clean a wide range of items including business suits, casual clothing, formal wear, wedding dresses, household linens, leather and suede items, down jackets, curtains, and more. We also offer specialized services for vintage garments and heirloom pieces. Contact us to discuss any special items or fabric types.

We store cleaned items for 30 days after notifying you that they're ready for pickup. After this period, items may be donated to local charities, or storage fees may apply. We make every effort to contact customers and want to ensure your garments don't go unclaimed.

Pricing varies based on several factors including garment type, fabric, size, condition, and cleaning requirements. Basic dry cleaning starts at $8.99, while specialized items like formal wear, leather goods, or wedding dresses may cost more due to their complexity and care requirements.

Yes! We offer discounts for regular pickup service customers and bulk orders. Commercial accounts may qualify for preferred pricing. Contact us to discuss your needs and learn about our discount programs for ongoing customers.

We serve Jefferson City and surrounding communities including Cole County, Callaway County, and parts of Moniteau County. Free delivery is available within 5 miles of our facility at 2015 Schotthill Woods Dr. Extended areas are served for a small fee.

Our specialized stain removal techniques and GreenEarth™ cleaning process are effective on many tough stains including oil-based stains, protein stains, tannin stains, and dye transfer. While we can't guarantee complete removal of all stains, especially those that have set over time, we'll make every effort to improve the appearance of your garments.

Yes, it's very important to point out any stains, tears, loose buttons, or other damage before we start cleaning. This helps us provide appropriate pre-treatment and ensures we can take extra care with delicate areas. Hidden damage may not be covered under our satisfaction guarantee if not disclosed beforehand.

Yes, we specialize in cleaning vintage and heirloom garments with the utmost care. Our experienced technicians understand the unique requirements of older fabrics and construction methods. We recommend discussing any sentimental or valuable items with our staff before service to ensure the appropriate care approach.

Normal shrinkage is expected for some fabrics, especially cotton and wool when washed. We take precautions to minimize shrinkage, but we're not responsible for normal fabric shrinkage that occurs during the cleaning process. Our alteration services may be able to help restore proper fit if shrinkage occurs.

Yes! Our master tailor offers professional alteration services including hemming, taking in or letting out seams, zipper repairs, button replacements, and custom tailoring. Alteration turnaround is typically 2-3 days depending on the complexity of the work. Pricing varies based on the type of alteration needed.