Refund Policy

Our Satisfaction Guarantee

At Capitol City Cleaners, your satisfaction is our top priority. We stand behind the quality of our work and offer a comprehensive satisfaction guarantee on all our services.

Refund Eligibility

You may be eligible for a full or partial refund if:

• Your garments were not cleaned to your reasonable expectations
• There was significant damage during the cleaning process
• Services were not performed as promised
• We failed to meet our stated turnaround times without prior notification
• You were charged incorrectly for services provided

Refund Timeline

To be eligible for a refund, you must:

• Notify us within 48 hours of pickup or delivery
• Provide specific details about the issue
• Allow us to re-inspect the garment in question
• Cooperate with our investigation process

We process approved refunds within 3-5 business days.

What We Don't Cover

Refunds are not available for:

• Pre-existing damage or stains not disclosed before service
• Color fading in items that were already experiencing color loss
• Normal wear and tear
• Shrinkage within normal parameters for the fabric type
• Items left unclaimed for more than 30 days

Alternative Solutions

Before processing a refund, we may offer alternative solutions such as:

• Re-cleaning the item at no charge
• Partial credit for future services
• Professional repair services when possible
• Discount on future cleaning services

These options help us resolve issues quickly while maintaining your satisfaction.

Refund Process

To request a refund:

1. Contact us immediately upon discovering the issue
2. Bring the garment back to our facility for inspection
3. Provide receipts and service documentation
4. Allow 3-5 business days for our investigation
5. Receive confirmation of approval or denial

Contact Information

To initiate a refund request, please contact us:

Changes to This Policy

We reserve the right to update this refund policy at any time. Customers will be notified of significant changes through our website or direct communication.